FREQUENTY ASKED QUESTIONS:
We encountered these questions regularly from our clients.
Please read and refer to these questions and answers for any
doubts or concerns. Fill free to contact us at Tel: 630-295-9420, 1-877-295-9420
or Fax: 630-295-9421 if you have any questions
or concerns that are not included below.
Question: How can we avail your service?
Answer: We make our operation simple and clear. Just pick-up
the phone and call us in this number 1-630-295-9420 or 1-877-295-9420. We will
send our case manager to assess and determine the level of care you need or
your love once needs. From there we will provide you with our terms and conditions
that include our rates.
For inquiry, just pick up the phone and talk
to us. Or if you can go online at www.platinumhomehealth.com/ most
of all the information you need are in our website. In the event
that you need more info then just fill out the online form or
call us and we will got back to you soon. Then we will dispatch
our Care Giver to provide care.
Question: Platinum Care Alliance
Group Inc. is licensed and bonded?
Answer: YES, Platinum Care Alliance Group
Inc. is licensed and bonded
Question: How long does it take to find a caregiver?
Answer: Depending on the acuity and case match.
Question: Who can obtain our
service?
Answer: We specialized
with Elderly clients but we service to individuals of all ages
who are Ill either with acute or chronic sickness. Also an
individual who just came out from hospital that needs helps
during recovery period. We take care of clients with physical
and mental conditions.
Question: What are your
rates or cost of your service?
Answer: Rate and services can be discussed
with Case Manager.
Question: What are your payment
Options?
Answer: Private Pay.
Question: Is it safe to
use Platinum Care Alliance Group Inc?
Answer: Each of our caregivers has successfully
completed a personal/legal background check. Also bonded and
insured.
Question: Can you provide a caregiver's references?
Answer: Yes. We check the references
prior to hire. References will be available for our clients
upon request.
Question: Do you have "come & go" caregivers?
Answer: Yes.
Question: Do you have "live-in" caregivers?
Answer:. Yes.
Question: Do “live-in” caregivers
need accommodations?
Answer: Yes.
Question: What should I do if the caregiver
is not working out?
Answer: We will review case with family
for a workable solution acceptable for both parties
Question: What demographic areas
is Platinum Care Allied Group, Inc. operates?
Answer: We provide our service to these
following areas:
- Du Page County
- Lake County
- Cook County
- Kane County
- McHenry County
- Will
- Kendal
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